At Kannamma Stories, we deliver personalized joy to families across India and in 15+ countries worldwide. This policy covers delivery timelines, shipping charges, tracking, and everything you need to know about receiving your order.
Printed products outside India ship in batches
We dispatch international printed orders together every 15 days rather than one at a time, starting August 8, 2026. Order by 19 August 2026 and yours goes out in the 23 August 2026 batch; after that it moves to the following one. Transit time for your region is then added on top — see the table below. Printed delivery within India is unaffected and ships individually on the normal timeline, and all digital products are delivered worldwide straight away.
1. Digital Product Delivery
Digital products are delivered via email and/or WhatsApp — no physical shipping is involved.
| Product | Standard Delivery | Rush Delivery |
|---|
| Custom Coloring Books (PDF) | 48 hours | 24 hours |
| Personalized Story Books (PDF) | 48 hours | 24 hours |
| Audio Bundles (MP3 + PDF) | 48 hours | 24 hours |
| Animated Story Videos (MP4) | 48 hours | 24 hours |
| Free Downloads | Instant (download from website) |
- Digital products are sent as high-quality PDF, MP3, or MP4 files.
- You will receive a notification via WhatsApp and email once your product is ready.
- Downloads live in your account and do not expire. Sign in with the email you used at checkout and download them as many times as you like, on any device.
- Rush delivery (24-hour) is available for an additional ₹299 (shown at checkout).
2. Printed Product Shipping — India
| Shipping Method | Timeline | Cost |
|---|
| Standard Shipping (within India) | 5–7 business days | FREE — included in your order |
| International (printed products) | 14–21 business days after the batch dispatches | Confirmed on WhatsApp before dispatch |
- Free standard shipping within India on every order — the print price already covers packaging and delivery, so there is no separate shipping charge at checkout.
- Shipping timeline begins after production is complete, not from the date of order placement.
- Metro cities: Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad.
- Remote/rural areas may take an additional 2–3 business days.
- We ship via trusted courier partners including India Post, Delhivery, and DTDC.
3. International Shipping (printed products dispatch in batches)
Printed orders outside India are dispatched together in batches every 15 days, beginning August 8, 2026. A batch closes four days before it ships, so an order placed on or before 19 August 2026 travels in the 23 August 2026 batch and one placed after it waits for the next. The regional transit times below are counted from the dispatch date, not from when you ordered. Digital products are delivered worldwide with no wait.
| Region | Timeline | Cost |
|---|
| USA & Canada | 14–21 business days | $12 (Free above $50) |
| UK | 14–21 business days | £10 (Free above £40) |
| Europe | 14–21 business days | €11 (Free above €45) |
| UAE & Middle East | 10–14 business days | $10 |
| Southeast Asia | 10–14 business days | $8 |
| Rest of World | 21–30 business days | $15 |
- Batches leave every 15 days from August 8, 2026, and close four days before dispatch.
- International shipping is handled via India Post International and DHL (for express).
- Customs duties and import taxes, if applicable, are the responsibility of the buyer.
- We declare accurate product values on customs forms (personalized children's books).
- Tracking is available for all international shipments.
4. Order Tracking
- Once your printed product ships, you will receive a tracking number via WhatsApp and email.
- Track your order through the courier partner's website or by messaging us on WhatsApp with your Order ID.
- Digital products: You will receive a delivery notification when your file is ready for download.
5. Subscription Box Shipping (Coming Soon)
- Subscription boxes are coming soon and are not yet available for purchase — you can join the waitlist to be notified at launch.
- Shipping timelines and charges for subscription boxes will be published here when subscriptions go live.
- Joining the waitlist is free and involves no charge or commitment.
6. Delivery Attempts & Failed Deliveries
- Courier partners will attempt delivery up to 3 times.
- If all delivery attempts fail (incorrect address, recipient unavailable), the package is returned to us.
- Re-shipping charges will apply for returned packages due to incorrect address or failed delivery attempts.
- Please ensure your shipping address and phone number are accurate at the time of order.
- For apartment/gated community deliveries, please include any gate codes or delivery instructions in the order notes.
7. Lost or Damaged Shipments
- If your package is lost in transit (tracking shows no movement for 15+ days), we will reship your order at no additional cost.
- If your package arrives damaged, please refer to our Returns & Exchange Policy for the resolution process.
- Take photos of the damaged packaging before opening. This helps us file claims with the courier partner.
- Report damaged or defective printed items within 48 hours of delivery for a free reprint.
8. Shipping Delays
While we strive to meet all delivery timelines, delays may occur due to:
- High-demand periods (festivals like Diwali, Christmas, New Year).
- Natural disasters, extreme weather, or force majeure events.
- Courier service disruptions or strikes.
- Customs clearance delays for international orders.
- Incomplete or incorrect delivery addresses.
We will proactively notify you via WhatsApp if we anticipate any delays and provide updated timelines.
9. Packaging
- All printed products are packaged in sturdy, eco-friendly packaging to prevent damage during transit.
- Books are wrapped in protective covers and placed in rigid mailers.
- Subscription boxes come in our signature purple branded box with tissue paper wrapping.
- Gift wrapping is available at an additional charge (₹99 / $2).
10. Contact Us
For shipping inquiries, tracking updates, or delivery issues:
- Shipped by: SMAT Solutions Pvt Ltd (GSTIN: 36ABOCS7049B1Z4)
- Email: kannamma.stories@gmail.com
- WhatsApp: +91-7013149939
- Please have your Order ID and tracking number ready for faster assistance.
Related policies: Terms of Service · Cancellation Policy · Returns & Exchange · Payments
