At Kannamma Stories, we deliver personalized joy to families across India and in 15+ countries worldwide. This policy covers delivery timelines, shipping charges, tracking, and everything you need to know about receiving your order.
1. Digital Product Delivery
Digital products are delivered via email and/or WhatsApp — no physical shipping is involved.
| Product | Standard Delivery | Rush Delivery |
|---|
| Custom Coloring Books (PDF) | 5–7 business days | 48 hours |
| Personalized Story Books (PDF) | 5–7 business days | 48 hours |
| Audio Bundles (MP3 + PDF) | 5–7 business days | 72 hours |
| Animated Story Videos (MP4) | 7–14 business days | 5 business days |
| Free Downloads | Instant (download from website) |
- Digital products are sent as high-quality PDF, MP3, or MP4 files.
- You will receive a notification via WhatsApp and email once your product is ready.
- Downloads are available for 90 days from your account dashboard. After that, contact us for re-delivery.
- Rush delivery is available at an additional charge (shown at checkout).
2. Printed Product Shipping — India
| Shipping Method | Timeline | Cost |
|---|
| Standard Shipping | 7–10 business days | ₹79 (Free above ₹999) |
| Express Shipping | 3–5 business days | ₹149 |
| Premium (Metro Cities) | 2–3 business days | ₹249 |
- Free shipping on all orders above ₹999 (standard shipping within India).
- Shipping timeline begins after production is complete, not from the date of order placement.
- Metro cities: Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad.
- Remote/rural areas may take an additional 2–3 business days.
- We ship via trusted courier partners including India Post, Delhivery, and DTDC.
3. International Shipping
| Region | Timeline | Cost |
|---|
| USA & Canada | 14–21 business days | $12 (Free above $50) |
| UK | 14–21 business days | £10 (Free above £40) |
| Europe | 14–21 business days | €11 (Free above €45) |
| UAE & Middle East | 10–14 business days | $10 |
| Southeast Asia | 10–14 business days | $8 |
| Rest of World | 21–30 business days | $15 |
- International shipping is handled via India Post International and DHL (for express).
- Customs duties and import taxes, if applicable, are the responsibility of the buyer.
- We declare accurate product values on customs forms (personalized children's books).
- Tracking is available for all international shipments.
4. Order Tracking
- Once your printed product ships, you will receive a tracking number via WhatsApp and email.
- Track your order through the courier partner's website or by messaging us on WhatsApp with your Order ID.
- Digital products: You will receive a delivery notification when your file is ready for download.
- For subscription boxes, tracking is sent on the dispatch date (1st–5th of each month).
5. Subscription Box Shipping
- Subscription boxes are dispatched between the 1st and 5th of each month.
- Domestic (India): Delivery within 5–7 business days of dispatch.
- International: Delivery within 14–21 business days of dispatch.
- Shipping is free for all subscription boxes (domestic and international).
- If your subscription box hasn't arrived by the 20th of the month (domestic) or the 30th (international), contact us immediately.
6. Delivery Attempts & Failed Deliveries
- Courier partners will attempt delivery up to 3 times.
- If all delivery attempts fail (incorrect address, recipient unavailable), the package is returned to us.
- Re-shipping charges will apply for returned packages due to incorrect address or failed delivery attempts.
- Please ensure your shipping address and phone number are accurate at the time of order.
- For apartment/gated community deliveries, please include any gate codes or delivery instructions in the order notes.
7. Lost or Damaged Shipments
- If your package is lost in transit (tracking shows no movement for 15+ days), we will reship your order at no additional cost.
- If your package arrives damaged, please refer to our Returns & Exchange Policy for the resolution process.
- Take photos of the damaged packaging before opening. This helps us file claims with the courier partner.
- Report delivery issues within 7 days of the expected delivery date.
8. Shipping Delays
While we strive to meet all delivery timelines, delays may occur due to:
- High-demand periods (festivals like Diwali, Christmas, New Year).
- Natural disasters, extreme weather, or force majeure events.
- Courier service disruptions or strikes.
- Customs clearance delays for international orders.
- Incomplete or incorrect delivery addresses.
We will proactively notify you via WhatsApp if we anticipate any delays and provide updated timelines.
9. Packaging
- All printed products are packaged in sturdy, eco-friendly packaging to prevent damage during transit.
- Books are wrapped in protective covers and placed in rigid mailers.
- Subscription boxes come in our signature purple branded box with tissue paper wrapping.
- Gift wrapping is available at an additional charge (₹49 / $2).
