At Kannamma Stories, we take pride in the quality of our personalized products. Since every product is custom-made for your child, standard returns are not applicable. However, we stand behind our work and will make it right if something goes wrong.
1. Digital Products — Free Revisions
Digital products (coloring books, story books, audio bundles, animated videos) cannot be "returned" in the traditional sense. Instead, we offer a comprehensive revision process:
- Revision Window: 48 hours from delivery for standard orders; 24 hours for rush orders.
- What's Covered: Spelling errors, wrong name/age, incorrect personalization details, quality issues, formatting problems.
- Cost: Free — unlimited minor revisions within the revision window.
- Process: Send us a WhatsApp message or email with your Order ID and the specific changes needed. We will deliver the revised product within 24–48 hours.
- Major Changes: Changing the entire theme, story concept, or adding significant new content after delivery may incur an additional charge. We'll discuss this with you before proceeding.
2. Printed Products — Returns & Reprints
We accept returns and offer free reprints for printed products (coloring books, story books) in the following cases:
Eligible for Free Reprint or Replacement:
- Damaged in Transit: Book arrived torn, water-damaged, crushed, or otherwise physically damaged during shipping.
- Printing Defects: Smudged pages, missing pages, blank pages, color distortion, or binding issues.
- Wrong Product: You received a product that doesn't match your order (wrong name, wrong book, wrong customization).
- Our Error: Any mistake in personalization that was caused by us (e.g., we misspelled your child's name despite correct details being provided).
Not Eligible for Returns:
- Change of mind after receiving the product.
- Errors in personalization details that were provided incorrectly by the customer.
- Minor color variations due to differences between screen display and print output.
- Products that have been used, written in, or show wear and tear from normal use.
- Products returned after the 7-day reporting window.
3. How to Report an Issue
- Contact us within 48 hours (for digital) or 7 days (for printed products) of receiving your order.
- Provide your Order ID (format: KS-{timestamp}) and a detailed description of the issue.
- Share photos/screenshots of the problem. For printed products, clear photos of the damage or defect are required. For digital products, screenshots showing the issue are helpful.
- Our team will review your report within 24 hours and respond with a resolution.
4. Resolution Options
Depending on the issue, we offer the following resolutions:
| Issue | Resolution |
|---|
| Damaged in transit | Free reprint + free shipping |
| Printing defect | Free reprint + free shipping |
| Wrong product received | Correct product shipped free + you keep the wrong one |
| Our personalization error | Free corrected reprint + free shipping |
| Digital product error | Free revised file within 24–48 hours |
| Lost in transit | Full reprint + free expedited shipping |
5. Return Shipping (Printed Products)
- For damage or defect claims, you do not need to return the damaged product. We will ship a replacement directly.
- In rare cases where we need the product returned for quality investigation, we will provide a prepaid shipping label or arrange a courier pickup at no cost to you.
- Never ship a product back to us without first contacting our support team and receiving return instructions.
6. Exchanges
- Since all products are personalized, direct exchanges are not available.
- If you want a different product, you may cancel the existing order (subject to our Cancellation Policy) and place a new order.
- If the exchange is due to our error, we will fulfill the correct order at no additional charge.
7. Subscription Box Returns
- Subscription boxes that arrive damaged or with defective contents will be replaced free of charge.
- Report issues within 7 days of receiving your monthly box.
- Individual items within the box can be reprinted if defective.
- If the entire box is lost in transit, we will reship the complete box via expedited delivery.
8. Refunds for Returned Products
In most cases, we resolve issues with a free reprint or replacement rather than a refund. However, if a replacement is not possible or you prefer a refund:
- Refunds are processed within 5–7 business days to the original payment method.
- Shipping charges for the original order are refunded if the return/replacement is due to our error.
- See our Cancellation Policy for detailed refund timelines by payment method.
